Overview
Refund and Returns Policy for IJOY Bar
At IJOY Bar, we are committed to ensuring customer satisfaction with all purchases. Below is our detailed Refund and Returns Policy:
1. Eligibility for Refund or Return
You may request a refund or return under the following conditions:
• Damaged or Defective Product: If the item arrives damaged or defective due to shipping or manufacturing faults.
• Incorrect Product Delivered: If the product you received is different from what you ordered.
• Unopened Products: For a change of mind, the product must be unopened, unused, and in its original packaging.
2. Timeframe for Requests
• Refund or return requests must be made within 30 days of receiving the product.
• Requests made after this period will not be eligible for refunds or returns.
3. Steps to Request a Refund or Return
1. Contact Support:
• Email us at: support@ijoybar.com
• Provide your order number, a description of the issue, and attach pictures (if applicable).
2. Approval:
• Once your request is reviewed, we will notify you of the approval or rejection of your request within 2-3 business days.
3. Return Shipping:
• Approved returns must be shipped back to our provided address.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
4. Refund Process
• Refunds will be processed once the returned product is received and inspected.
• Approved refunds will be issued to the original payment method within 5-10 business days.
5. Exceptions to the Policy
• Refunds or returns are not accepted for:
• Products damaged due to misuse or mishandling.
• Opened or used disposable items, such as vape bars, unless proven defective.
• Clearance or final sale items.
6. Contact Information
For any questions or concerns regarding the Refund and Returns Policy, reach out to:
• Email: support@ijoybar.com
• Phone: +1 (800) 123-4567
• Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Let me know if you need adjustments or specific details tailored for your business!